About 30 miles of normal riding. The manufacturer's figure is up to 49 miles, and that is a lab number — light rider, flat ground, low speed, no wind.

Our own math, which you can run yourself on the range calculator: a 923.52 Wh pack, about 92% of it usable, at roughly 28.7 Wh per mile, comes out at 29.6 miles. Real riding lands most people between 23 and 32 miles depending on weight, hills, speed and cold.

That is why our return policy gives you 30 miles to decide. It is one full charge — a real test, not a peek.

Because the lab number is the one on the spec sheet, and nobody is lying when they print it — it is measured under conditions you will never ride in. We publish it too, and then we publish what we actually expect you to get. How far will it really go →

Speed, then weight, then hills, then cold. Air resistance climbs with the square of speed, so the last few miles per hour cost far more than the first. A heavier rider, a headwind and a cold battery all pull the same direction.

Yes, and we built the tool for exactly that. Put your real route in and it estimates against that road, not an average: Route Fit Sandbox →

Often, yes — which is why we lead with the low number. We put 30 on the front of the page rather than the manufacturer's lab figure, because 30 is the one you can plan a day around. How far a scooter really goes →

Experienced riders say to expect 50–60% of an advertised figure, and that is exactly where ours lands. Our conservative 30 is about 60% of the manufacturer's lab figure. We did not pick 30 to look modest — it is what the number becomes once a real rider, real hills and real weather are in it.

Yes, and more than most spec sheets admit. Weight, hills and cold all pull the same direction. The calculator takes your actual weight rather than a lab rider's. Range calculator → · Scooters for heavier adults →

31 mph (50 km/h).

Two 1,000 W motors, rated — continuous, not peak. Peak figures are the ones that make a spec sheet look bigger; continuous tells you what the machine does when you hold the throttle. Peak vs continuous watts →

Not the way most listings imply. Watts buy you acceleration and hill-climbing far more than top speed, and a bigger peak number on a spec sheet often means nothing you will feel. Does more wattage mean a faster scooter? →

Voltage and the controller set the ceiling; watts mostly buy you acceleration and hills. That is why a bigger motor number on a spec sheet often changes nothing you can feel at the top end. Do more watts make it faster? → · Continuous vs peak watts →

Usually nothing is wrong. Advertised top speeds are measured with a light rider, a full battery, flat ground and no wind. Add a heavier rider, a half-empty pack, a headwind or a cold morning and the number moves. The figure is a ceiling, not a promise.

Yes. As the pack empties its voltage falls, and voltage is what sets the ceiling. A scooter that hits its rated speed at full charge will not hit it at 20%. This is normal on every electric scooter, not a fault.

The cap is the machine's, not a law. Ours tops out at 31 mph. What is legal to ride, and how fast, is set by your state and sometimes your city — and those rules rarely match any manufacturer's number. Check your state →

59.2 V, 15.6 Ah — 923.52 watt-hours. It is UL 2272 certified, certificate CU 72605906.

That fear is reasonable, and the answer is a standard rather than a promise. UL 2272 is the test for the whole electrical system, and ours holds a certificate we can name. Why do electric scooters catch fire? →

We can tell you what the machine holds; the rest is your lease. The S60 is UL 2272 certified — certificate CU 72605906 — and UL 2272 is the certification those building rules most often name. Some buildings ban the vehicle, some ban charging, some carve out certified equipment. Which one yours is, is not ours to rule on. What we can do is give you the certificate number, so the conversation with your building is about a document instead of a guess. What UL 2272 actually tests →

Electric and mechanical disc brakes, front and rear. Why stopping is the spec nobody checks →

10-inch tubeless off-road tires, front and rear suspension. Solid vs air tires →

264 lb (120 kg) maximum rider load. Over that limit you do not get a dramatic failure — you get worse acceleration, longer stopping distances, faster tire and brake wear, and more strain on the frame and welds. The number is a design limit, not a suggestion, and it is the one spec heavier riders are most often given a vague answer about. Electric scooters for heavier riders →

76 lb (34.5 kg) — and that is the manufacturer's figure, taken from the manual, not ours.

We have not put it on a scale yet. When we do, our number replaces this one and we will say plainly which is which — including if it comes back heavier than the maker says. The carton it ships in weighs about 90 lb, but that is the box, and we are not going to quote you packaging as if it were the machine.

It is rated IP56. That covers dust, and water sprayed at it from any direction — riding home in rain is fine, standing water and pressure washers are not. What IP ratings actually mean →

No. IP56 covers dust and the water you meet on a road: rain, spray, a wet commute. It does not cover immersion, and it does not cover a pressure washer — and we say that everywhere we print the rating, not only when a claim arrives. If something fails in conditions the rating covers, that is a warranty claim on the parts we cover, and we treat it as one. There is a moisture sticker inside the pack that turns red on contact with water; the factory's wording says that ends the guarantee, and we do not read it that way — it is evidence, not a verdict. We are not going to publish a number and then use it as the reason to say no.

Because we show where each one came from, including the ones we have not measured yet. Where our numbers come from → · The Parts Library →

Height is rarely the limit — weight is. The load limit is 264 lb, and that is the number to check first. We have not published a stem height, so if you are at either extreme, ask us before you buy rather than after. Is it right for you? →

36–44 psi, measured off our own teardown unit. Low pressure is the single most common cause of a "range problem" that isn't one — it quietly eats miles and dulls the handling. Check it monthly. Solid vs air tires → · The tire-wear decoder →

Usually yes, for the first few rides. New disc pads need to bed in against the rotor, and a light rub often settles on its own. What is not normal is a change — a new noise, a longer stop, or a lever that pulls further than it did. The noise decoder → · Why stopping is the spec that matters →

Yes. Turn signals are fitted, confirmed on our own unit and in the FCC test report. We have not published a headlight brightness figure, so we are not going to tell you it is "bright enough" — that is a claim we have not measured.

No. Damp cloth, never a jet. It is rated IP56, which is about surviving rain and road spray — not about having water forced into it under pressure. A pressure washer drives water past seals that were never designed for it. How to clean it without hurting it → · The NEVER list →

Store it folded and flat, on its stand, indoors. Standing a scooter on its tail puts load through the stem and the folding hinge — the two parts you least want carrying weight for months. How to store it →

The scooter, folded, with the handlebar not yet attached. A charger and its power cord. And a sealed bag holding the user manual, six screws and the hex wrench you need to finish the job. That is the whole inventory — there is nothing to buy separately to ride it.

One step. The handlebar section bolts to the stem with the six screws and the hex key in the bag. The manual shows it, and it is the only assembly the machine needs. Everything else arrives connected.

Photograph the box — four sides, the top, and the shipping label. Thirty seconds. Freight damage is often invisible until the machine is out of the box, and by then the evidence is in pieces on your floor. If anything is wrong, tell us within 7 days of delivery.

Charge it to full before you ride, and use the charger it came with. How long charging takes → · Making the battery last →

For 30 days, yes. A machine this size with a lithium battery cannot be shipped without its original carton and foam, and a replacement carton is not something we can source. If you decide to send it back, the box is what makes that possible.

More than fits here, which is why it has its own page: Owner's Basics → · The never-do list →

Yes — and use the one it came with. A charger is matched to the pack. Using the supplied charger is the cheapest battery insurance there is. Making the battery last →

Charge to full when you need the range; stop earlier when you don't. Lithium packs age fastest sitting at 100% and at 0%. For storage, leave it around half. Do not run it flat and leave it there. Making the battery last →

Tell us before you do anything else. Do not open anything, and keep the carton. A machine that will not power on within the first 30 days is our problem to solve, not yours to diagnose. Contact us →

Nothing to get riding. For upkeep, a tire pump with a gauge and a set of hex keys covers nearly everything. The beginner's toolkit →

Yes — and this is the maintenance step people skip. Bolts settle after the first rides. Check the stem, the folding clamp and the wheel bolts early, then quarterly. The preventive maintenance checklist →

$1,499.

We are not going to quote you a plan we cannot yet guarantee. Shop Pay Installments is what we intend to offer, and the plan would be yours to choose, not ours. For a purchase this size Shopify publishes monthly options — 3, 6, 12, 18 or 24 months — which are interest-bearing and subject to approval. The four interest-free payments you see on smaller items stop at $999.99, so they do not reach an S60, and we would rather tell you that now than at checkout. When checkout opens, the exact terms go here.

Shipping is free. There is no assembly fee, no dealer fee, and nothing to buy to make it work. The only cost that is not in the price is a return, if you make one — a flat $225, covered in its own lane below.

Sometimes, and sometimes not. The real version of that comparison is on its own page rather than in a sentence we wrote to sell you something. $400 vs $1,500 → · Is a scooter right for you? →

Yes, to every address we can reach in the lower 48, with no threshold and no upgrade to sell you. Shipping policy →

Two clocks, and we show you both: 1–2 business days to process, then 2–7 business days in transit — nearer two on the West Coast, nearer seven on the East. Business days exclude weekends and holidays.

Because "5–9 days" tells you nothing about which part you are waiting on. If it is sitting in our processing step you want to know that; if it is on a truck in Nevada you want to know that too.

Yes. It ships signature-required. It is a large box worth $1,499 and we are not leaving it on a doorstep. That is a small inconvenience we are choosing on your behalf.

Alaska, Hawaii, Puerto Rico, APO/FPO/DPO addresses, and PO boxes. Not a cost decision — above 100 watt-hours a battery is a regulated shipment and the practical routes to those places are by air, where regulated lithium is heavily restricted. The full explanation →

You get a live tracking number by email the moment the label is created. Give the carrier 24 hours to scan the first movement — a number that shows nothing on day one is normal.

Photograph it before you unpack it, and tell us within 7 days. Photographs of the carton are what let us make it right quickly. This is the only deadline that behaves differently from the 30-day return window — damage is time-sensitive because carriers are. Shipping policy →

A number that does not move yet is normal for the first day or two. A freight number often goes quiet between scans, which is not the same as lost. If it has not moved in several days, tell us and we will chase the carrier — you should not have to.

Yes. 30 days from delivery, and 30 miles of real riding to decide — you are meant to ride it, not keep it boxed. At 30.0 miles or less, the only thing that comes off your refund is the flat $225 return shipping. No handling fee, no fee for opening the box, nothing for the miles.

From delivery. A machine this size can spend a week on a freight truck, and none of that week is time you spent deciding. The clock starts the day it reaches you.

Past 30 miles we deduct for the distance, on a schedule you can read before you ride:

The 20% replaces the $50 — it never stacks. Why each tier exists →

No, and we will not call it one. "Restocking" describes something happening in our warehouse, and nothing happened in our warehouse. What happened is that you rode it — and a scooter ridden 40 miles cannot honestly be sold to the next person as new, while the battery in it has to be stored or disposed of either way. The deduction is that cost, not a punishment.

No. You do not have to install anything or prove anything. We read it off the machine's own recorded data when it arrives, in the same inspection that checks the serial number.

You do — a flat $225, out of the refund, not up front. We book the freight and email you the label, so the pickup is not yours to arrange. The actual carrier quotes behind that number are published on the returns policy, so you can check our arithmetic.

That is not a return and it is not on you. We pay the freight both ways, and you get a replacement or a full refund with nothing deducted. Tell us within 7 days of delivery.

Any time, full refund, no fee.

No. You do not arrange anything. Tell us you are returning it and we handle the carrier. What comes out of your refund is the shipping cost, and it is a flat $225 — the schedule is on the refund policy in full. Refund policy →

Five parts: battery, motor, controller, shock absorber and charger. One year from activation.

Email us and tell us what happened. Most things are fixable at home — we send the part and a video guide. If it cannot be fixed at home, it goes to a US repair center and we cover shipping both ways.

A fault is not a return. If the machine is at fault we do not run it through the mileage schedule above.

The battery pack: yes, and we ask you not to. It is sealed for a reason — a 923.52 Wh lithium pack is the one part of this machine that can hurt you, and once it has been opened we cannot tell what state it is in. So opening the pack ends our coverage of the pack. It also means your machine is no longer the assembly that was certified, which matters if a landlord or an insurer ever asks.

Normal owner work voids nothing — tires, brake pads, grips, a mirror, tightening what came loose. What we cannot cover is damage the work itself causes, and if we ever say that, it is on us to show it. One to be careful with: the motors are inside the wheels, so a tire change is a motor job. It needs a deep 22 mm socket to clear the axle nut, and getting that nut off is likely to mark the clear coat over the paint. If you would rather not do it yourself, talk to us before you start.

If you are unsure whether something counts, ask before you open it rather than after, and we will tell you straight.

Every code the display can show, and what each one means, is listed here: S60 error codes →

Yes. Email is the fastest route and a person reads every one: support@zerovoltion.com, or write to us here. We do not have a phone line, and we would rather say so than publish a number nobody answers.

No — and we would rather say so plainly. The warranty covers five parts: battery, motor, controller, shock absorber and charger, for one year from activation. The frame, the stem and the folding hardware are not on that list. That is the real list, not a longer one that quietly excludes things in the fine print.

Not yet, and we are not going to pretend otherwise. Right now we answer by email, and a person reads it. A phone number nobody answers is worse than no phone number. Contact us →

It depends on your state, and in some places on your city. Rules differ on speed, motor power, where you may ride and whether a license or helmet is required — and they change.

We built a tool that shows you what your state's law actually says, quoted and dated, rather than our summary of it: Electric Scooter Laws by State →

We are a scooter company, not your lawyer. We show you the text and where it came from; the decision is yours.

That is the part that varies most, sometimes between neighboring cities. How the rules work →

No — and neither can anyone else. The limit for a lithium battery in a passenger cabin is 160 Wh with airline approval. Ours is 923.52 Wh. It is not close, and it is not a ZeroVoltion problem. The full rule, quoted →

It depends on your state, and in many it does not. Some states require a licence or a permit, some set a minimum age instead, and a few do both. We are not going to give you one national answer, because there isn't one. Check your state →

Set by your state, and commonly 16. Several states set it lower for lower-powered machines and higher for faster ones. Check your state →

Often not, and this is one of the most common restrictions in the country. Many states allow scooters on roads posted at or under 25 or 30 mph and push you to a bike lane above that. Check your state → · How street-legal rules actually work →

In most states, no. A handful treat faster machines as mopeds, which can bring registration or insurance with it. This is exactly the kind of rule that turns on your machine's speed and weight, which is why the tool asks for them. Check your state →

Because we have not asked you to take anything on faith.

We have no reviews yet. We are not going to pretend otherwise, or fill this page with testimonials nobody wrote. What we have instead is a public record: we bought our own machine, opened it up, and published what we found — including the things we have not measured and cannot yet stand behind.

That is a smaller claim than a wall of five stars. It is also one you can check, right now, before you spend anything.

Partly — and we would rather say it than dodge it. The hardware is built in China, in a factory that builds for more than one brand. We did not invent the chassis and we are not going to pretend we did.

What we did was buy one, take it apart, measure it, and put every number and every certificate somewhere you can check — including the numbers that are not flattering. Then we put a year of warranty and a person who answers behind it.

Most of what goes wrong in this category is not the hardware. It is that nobody is home when it does.

A factory in China that builds for several brands. We do not put their name on our pages — not because it is a secret, but because that is the relationship we have with them, and they would rather their dealers do the selling. It is not hidden. Ask us directly and we will tell you. Write to us →

That the manufacturer's 49-mile figure is a lab number and you should expect 23–32. That we have never put the machine on a scale. That our own records disagree about charge time. Every one of those is a reason not to buy from us, and every one is on the site because leaving it off would make the rest worth less. Where our numbers come from → · The Parts Library →

A small US company in Houston, Texas. Not a marketplace reseller and not a drop-shipper with a logo — we hold the stock, we answer the email, and the return address is ours.

They will be real ones, from people who bought it. We will not buy, incentivise or write a single review, and if the first ones are bad we will still be here and they will still be up.

We are new, and we are not going to invent a history we don't have. Zerovoltion LLC is a registered Texas company; the storefront is ours, the warranty is ours, and the machine ships from a US warehouse. What we can show you is our work — every number on this site is traceable. Where our numbers come from →

Because a drop-shipper cannot answer the next question. We bought a unit, took it apart, photographed it, and published what we found — including the specs we had to withdraw when the evidence did not support them. A drop-shipper does not have a teardown, and does not correct its own spec sheet in public. Where our numbers come from → · The parts library →

It is a fair thing to notice, and we would rather you notice it than be talked out of it. We are early. What we have instead of reviews is a 30-day return window and a published schedule of exactly what a return costs — so the risk of being early sits with us, not only with you. Refund policy →

UL 2272 — certificate CU 72605906 — which tests the whole electrical system, not just the cells. The certificate number is printed here so you can look it up rather than take our word for it. What UL 2272 actually tests →